Rent Recovery Solutions

RRS Announces Systems Integration

gmg — Thu, 07 Jul 2016 11:10:35 +0000

Rent Recovery Solutions completes integration with Yardi Voyager, OneSite, Resman, E-Site, and Entrata Software, increasing collections capabilities through technology

Rent Recovery Solutions, LLC (RRS), a specialized collections agency focused solely on the unique needs of the multi-family property management industry, is pleased to announce that it is fully integrated with Yardi Voyager, OneSite, Resman, and Entrata software. RRS is part of a select group of collection agencies with this technology partnership, offering all corresponding customers a new collections vendor.

As leaders in property management software solutions, these new interfaces with RRS enable current clients to place new files securely for immediate collection activity with the click of a button. As a result, multi-family property management companies can increase revenue, improve efficiency and ensure accountability in collections efforts.

Axiom Property Management is one of our clients who has recently switched over to the Yardi Voyager Software integration. This multi-family property management company uses Yardi Voyager and relies on RRS for collections throughout their portfolio.

About Rent Recovery Solutions

Based in Atlanta with offices in Texas and Florida, Rent Recovery Solutions (RRS) is a national, specialized collections agency, focused solely on recovering bad debt for the multi-family property owner/manager. RRS employs a multitude of contact methods, research personnel and specialists to recover revenue from former residents – all driven by the innovative “respectful recovery” approach to collections.

About Yardi Systems

For 30 years, Yardi Systems has been committed to the design, development and support of software for real estate investment management and property management. With the Yardi Multifamily Suite^™, Yardi Commercial Suite^™, Yardi Investment Suite^™ and Yardi Orion^™ for SharePoint^®, the Yardi Voyager^™ platform is a complete real estate management solution. It includes operations, accounting and ancillary processes and services with portfolio-wide business intelligence and platform-wide mobility. Yardi is headquartered in Santa Barbara, Calif., and serves clients worldwide from offices in North America, Asia, Australia, Europe and the Middle East. For more information about Yardi, visit www.yardi.com.

Online Webinars

gmg — Fri, 01 Jul 2016 14:47:10 +0000

Webinars

Rent Recovery Solutions is proud to announce that we will begin conducting monthly webinars to better meet the needs of our clients. RRS invites the opportunity to interact with our clients, and provide you with a way to receive information to ease your collections via our monthly webinars. We want to be here to assist you in your collection needs, provide you with the tools that you need to be successful, as well as be available to assist you live with any questions or inquiries that you may have. We also hope that these webinars will provide your management company an additional training tool for new management team members. Furthermore, any new, current, or potential client will be able to see hands on exactly how our company works and how simple we are to use as your collection agency. The Client Services team is well equipped and eager to reach out and connect with our clients.

Rent Recovery Solutions

Webinar Training

Wednesday, July 27, 2016

3pm EST

Please join us for our monthly training webinar that will cover who we are as a company and give you a brief tutorial on how to use our useful online system to place and manage your collection accounts. Each session will last about 45 minutes, and will provide you a short time frame to receive direct support from our Client Services team.

Register today by sending your RSVP to visaac@rentrecoverysolutions.com or by going under the “news” tab on our website and clicking on webinar registration. Space is limited. If you are unable to make this webinar, please be on alert for next month’s. Thank you in advance for your participation.

–Valoria A. Isaac

Client Services

Collete Peta elected President of GA Collectors Association

gmg — Thu, 01 Apr 2010 14:52:05 +0000

Collete Peta, VP of Rent Recovery Solutions, was elected as President of the GA Collectors Association. The Georgia Collectors Association is a state unit of ACA International, The Association of Credit and Collection Professionals. The unit consists of over 115 agencies and attorneys involved in the business of third party debt collections. Members adhere to strict ethical standards for collections as defined by ACA International.

“It has been a great experience working with the GA Collectors Association as Scholarship Chair and various board functions. I look forward to serving as President and promoting a positive image of our industry.”

Collete is a founder of Rent Recovery Solutions and has been involved with ACA since the company’s inception. She has grown the scholarship program for the GCA to extend its offering to more high school seniors throughout the state of Georgia.

Tough Economy Makes Tenant Debt Tough, but Not Impossible, to Collect

gmg — Tue, 01 Dec 2009 14:53:36 +0000

The downturn in the economy has caused many landlords to lower their credit requirements for new tenants. Of course, lowering credit requirements increases financial risk. Renting to a tenant with little or poor credit increases the likelihood that the tenant will at some point leave owing the landlord money.

This change in rental criteria is understandable, considering the need to keep all units rented. But know that when you lower your standards and in turn incur debt, this debt will be tougher to collect than if you had rented to a tenant with good or great credit. If you use a collection agency to collect the debt, you should also lower your expectations about how much you feel they should collect.

Collection agencies are reporting that they are receiving many more files than two years ago. The average amount of debt in these files has also increased. Relaxed rental standards, coupled with the high unemployment rate, have put collection agencies in a tough spot.

The American Collectors Associationreports that the collection industry debt recovery rate is down 30-40% over last year.

Jeff Cronrod estimates that nearly 40% of the debtors his company is trying to collect from are unemployed. “It is not that these debtors do not care about the debt or their credit. They simply have no means to pay the bill,” Cronrod explained.

Saul Wertzer, President of Rent Recover Solutions in Atlanta, Georgia (not to be confused with Cronrod’s Rent Recovery Service), told me that his company has also seen an increase, not only in the number of collection files, but also an increase in the average amount of each file. I have heard this from every company I have spoken with, in every corner of the country. Wertzer went on to say that it is important for landlords and property managers to think long-term about debt they are owed by previous tenants. Over time a good percentage of tenant debt is collectible.

If your collection agency has served you well in the past, stick with them, even though recent recoveries may have dropped. Trust me, every agency is experiencing a tough time collecting debt. Don’t jump ship and hire another agency, because eventually the economy will improve and many of these tenants who owe previous landlords will get back on their feet. When they do, they will work to clean up their credit and pay their debt. But don’t wait until then to do something about it. Now is the time to make sure the debt you are owed is reported to all three major credit bureaus. Whether your collection agency reports the debt or you report it via an automated service, make sure every dollar you are owed is reported.

Doing so will greatly increase the odds that you will get paid the debt your previous tenant owes you.

Email me your tenant screening and tenant debt questions.

Bill Gray

www.thelandlorddoctor.com

www.theinformedlandlord.com

Veteran Apartment Collections Expert Strengthens Team at Rent Recovery Solutions

gmg — Wed, 01 Oct 2008 15:03:57 +0000

Atlanta, GA—Rent Recovery Solutions, a Texas- and Georgia- based collection agency specializing in apartment lease debt has named Christopher Coelho its Executive Vice President.

Chris is an acknowledged expert in apartment lease debt, having managed large collection teams at Risk Management Alternatives and National Credit Systems. He‟s also a well known author and consultant to the collection industry. Among his published works are The Complete Collection Manger: The Ultimate Sourcebook for Running Your Collection Floor and States of Confusion: A CD-ROM Guide to State Collection Laws, along with innumerable articles.

“Rent Recovery is the right idea at the right time”, “said Chris. Our central values, „Respectful Recovery‟ and negotiation in good faith, are the only keys to success in hard financial times, and collection agencies who won‟t accept that won‟t be worth much to their clients. Our negotiations emphasize options for the customer and communication with tact and diplomacy. That‟s what gets results. That‟s what sets Rent Recovery apart.”

“Many years in apartment lease collections have taught me that the customer is everything,” Chris added. “And that includes the former residents. Our negotiations focus on providing real options for the former residents, options that give the client the largest possible recovery while providing former residents with the respect and dignity they deserve. Protecting our clients‟ reputations is just as important to us as collecting their receivables. Our clients won‟t settle for just one or the other, and neither will we.”

Saul Wertzer, president of Rent Recovery Solutions, offered this comment: “Serving the multifamily industry well means specializing. You‟ve got to know the business inside and out, live and breath it. Rent Recovery has always offered best in customer service, with over thirty years of combined experience in giving apartments and management companies what they need. Bringing Chris on gives us access to a couple of decades of the finest operations experience in the apartment lease world. There just is no stronger apartment collections team anywhere. Anywhere.”

You can learn more about Rent Recovery Solutions at www.rentrecoverysolutions.com. You can also preview Mr. Coelho‟s books at www.vistaknows.com. For an interview with Mr. Wertzer, email swertzer@rentrecoverysolutions.com.

Collection 101: Course on Improving The Bottom Line

gmg — Tue, 01 May 2007 15:08:05 +0000

Retrieving past-due payments from former residents can be a tricky process. However, those who do it successfully will gain an added source of income. Wertzer describes different ways to make the collections process work.

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